Contact us
Email support@resideplatform.co with any question about the Reside app or website.
Signing in
Reside has no passwords. Open the app, choose your building, and enter the email address or phone number your building has on file. We send you a sign-in code; enter it within five minutes.
If the app says it cannot find your unit, your building may have a different address or number for you. Ask your property manager to update it, or email us.
Bookings, orders and building matters
Amenity rules, fees, deposits, fobs and anything else about your building are set by your property manager. Use Contact Us in the app to reach them directly. For a problem with a payment or the app itself, email us.
Deleting your account
In the app, go to Profile → Delete account. Building management approves the request. If you cannot sign in, email us from the address on your account with your building and unit number, and we will delete it for you.
A deleted account is disabled straight away and your personal information is permanently removed after 30 days. Records the building keeps, such as bookings and orders, show you as a deleted resident.
Privacy
How we handle your information is set out in our Privacy Policy.